Provide quick assistance mainly over the phone, with additional support via chat and email, aiming
Troubleshoot login, system, and hardware issues, guiding salons through setup and configurations
Address billing, payments, and subscription updates
Conduct regular check-ins, proactively manage partner needs, and address churn risks
Educate partners on platform features, sharing best practices and tips
Document interactions in CRM, monitor inquiry trends, and contribute to FAQs, support materials

🎯 Requirements

Previous Experience in Client Support
Customer-Focused Mindset
Quick Problem-Solving Skills
Detail-Oriented Approach
Efficient Time Management and Multitasking
Proficient in using phone systems, CRM platforms, or helpdesk software

🎁 Benefits

Opportunity to make a meaningful impact on the company's success
Permanent contract
Flat hierarchies
International team with colleagues from diverse backgrounds
Regular company events
Free coffee and lunch vouchers

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