Customer Support - German Speaking

📋 Description

• Provide quick assistance mainly over the phone, with additional support via chat and email, aiming
• Troubleshoot login, system, and hardware issues, guiding salons through setup and configurations
• Address billing, payments, and subscription updates, ensuring accurate and clear financial support.
• Conduct regular check-ins, proactively manage partner needs, and address churn risks to strengthen
• Educate partners on platform features to maximize usage, sharing best practices and tips.
• Document interactions in CRM, monitor inquiry trends, and contribute to FAQs, support materials

🎯 Requirements

• Previous Experience in Client Support: Demonstrated ability to assist clients over the phone
• Customer-Focused Mindset: Display patience and empathy while handling conversations, including
• Quick Problem-Solving Skills: Ability to think swiftly to resolve issues on the spot or
• Detail-Oriented Approach: Ensures accurate documentation of client interactions and timely
• Efficient Time Management and Multitasking: Skillfully handles multiple requests at once
• Technical Skills: Proficient in using phone systems, CRM platforms, or helpdesk software for

🎁 Benefits

• The opportunity to make a meaningful impact on the company's success
• A permanent contract, providing stability and long-term growth potential
• Flat hierarchies that promote open communication and encourage putting your ideas forward
• An international team with colleagues from diverse backgrounds and countries, fostering a
• Regular company events to foster team bonding and create opportunities for networking and
• Enjoy perks such as free coffee and lunch vouchers