Customer Support - German Speaking

📋 Description

• Provide quick assistance mainly over the phone, with additional support via chat and email, aiming
• Troubleshoot login, system, and hardware issues, guiding salons through setup and configurations
• Address billing, payments, and subscription updates
• Conduct regular check-ins, proactively manage partner needs, and address churn risks
• Educate partners on platform features, sharing best practices and tips
• Document interactions in CRM, monitor inquiry trends, and contribute to FAQs and support materials

🎯 Requirements

• Previous experience in client support over the phone
• Customer-focused mindset with patience and empathy
• Quick problem-solving skills
• Detail-oriented approach
• Efficient time management and multitasking
• Proficient in using phone systems, CRM platforms, or helpdesk software

🎁 Benefits

• Meaningful impact on company's success
• Permanent contract
• Flat hierarchies
• International team
• Regular company events
• Free coffee and lunch vouchers