Customer Support II (Voice Process)

📋 Description

• Handle inbound customer calls across multiple lines of business, providing timely and professional
• Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and
• Investigate and resolve customer grievances and disputes, determining the appropriate course of
• Educate consumers on dispute management processes and available resolution options.
• Process dispute requests that require coordination with financial institutions, gathering and
• Maintain accurate customer records and ensure the integrity and quality of data within internal

🎯 Requirements

• Graduate degree with 1+ year of inbound customer service experience.
• Excellent verbal and written English communication skills.
• Strong customer focus with a commitment to delivering high-quality service.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong multitasking, time management, and computer navigation skills.

🎁 Benefits

• Support for every family: Maternity, paternity and adoption leave for all parents, plus subsidised
• Care when it matters most: Employee Assistance Program, Mental Health First Aiders, and
• Flexibility that fits your life: Flexible work arrangements, with generous annual, sick and family
• A community where you belong: Employee Resource Groups, paid volunteer leave and recognition
• Growth at every stage: Career mentoring, Harvard Manage Mentor, Experian University and e-learning