Customer Support Intern (TechOps)

📋 Description

• Respond to client issues via Plain, Slack, MS Teams and email, and join client calls alongside
• Investigate and triage API and product issues using Elasticsearch, SQL, Postman, and internal admin
• Escalate bugs and feature requests to engineering and product with sufficient context
• Turn recurring issues into documentation: FAQs, runbooks, or client-facing guides
• Shadow incident response and on-call rotations
• Run basic QA testing during triage

🎯 Requirements

• Currently pursuing or recently completed a degree in Computer Science, Software Engineering
• Hands-on experience calling APIs, ideally with Postman
• Basic SQL skills: able to write SELECT queries with filtering, JOINs, and aggregation
• Able to read logs and follow code in at least one programming language
• Fluent or native Arabic speaker
• Working understanding of client-server systems and authentication (e.g., OAuth)

🎁 Benefits

• Competitive salaries
• Private healthcare
• Flexible office hours
• Meaningful equity stake
• Equal opportunity workplace
• Affirmative action employer