Customer Support Manager

📋 Description

• Lead an industry‑leading customer support team.
• Own escalations and be the calm voice in chaos.
• Review metrics to ensure departmental success.
• Mentor and coach engineers to their best.
• Advocate for customers and engineers alike.
• Develop and refine processes and procedures.

🎯 Requirements

• Proven leadership of a highly technical team (min 3 years).
• 10+ years in customer‑facing roles.
• Strong technical skills to guide customers to solutions.
• Excellent written and verbal communication.
• Ability to promote knowledge sharing internally and externally.
• Passion for elevating colleagues and enabling success.

🎁 Benefits

• Medical, dental, vision, life insurance, disability.
• Paid holidays and time off, fertility benefit.
• 401(k) plan and equity participation.
• Generous PTO and remote‑friendly culture.