Act as the 'Voice of CX', raising key needs during planning
Partner with Leadership to understand the business processes, pain points, and goals of the
Manage a team of support associates, provide training, onboarding, and measure performance
Interview and help scale the support team
Maintain and promote company best practices and standards for support
Work cross-functionally to provide our engineering, partner, and corporate teams with information

🎯 Requirements

3+ years of experience in customer experience
1+ years of management experience
Knowledge of intercom or similar ticketing systems
Experience in multichannel support operations (chat, email, phone)
Excellent written and verbal communication skills
Patience and compassion when handling difficult situations

🎁 Benefits

Bonus
Equity
Comprehensive benefits package

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