Act as the “Voice of CX”, raising needs during planning
Partner with Leadership to understand processes, pain points, and goals
Lead a team of support associates; onboard, train, and measure performance
Interview and help scale the support team
Maintain and promote best practices and standards for support
Work cross-functionally to share feature requests and enhancements
Collaborate with vendor and industry partners to streamline communication between systems
Help continuously develop and expand CX workflows

🎯 Requirements

3+ years of experience in customer experience
1+ year of management experience
Knowledge of Intercom or similar ticketing systems
Multichannel support operations (chat, email, phone)
Excellent written and verbal communication
Tech/start-up work experience is a plus

🎁 Benefits

Comprehensive benefits package
Remote-friendly role
Equal opportunity employer

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