Customer Support Manager Americas - US Remote

📋 Description

• Manage LATAM support team
• Own Fin (Intercom) operations
• Develop team and training
• Handle escalations
• Cross-functional collaboration
• Report on KPIs

🎯 Requirements

• 3-4 years managing customer support team
• English and Spanish fluency
• 1-3 years Intercom (Fin) administration
• AI agent optimization
• Support metrics management
• Project and program management

🎁 Benefits

• 100% employer-covered HDHP medical, dental, vision
• Unlimited PTO
• Work from anywhere (up to 4 weeks per year)
• Paid family leave
• 3 paid volunteer days
• 401(k) with 2% match