Customer Support Manager, APAC

📋 Description

• Handle advanced customer escalations and manage daily support queues with SLA adherence.
• Improve ops efficiency and scalability via process optimizations and automation.
• Partner with Product, Engineering, and GTM teams to triage issues and drive improvements.
• Collaborate with the US Customer Support Manager to streamline and scale support.
• Analyze support metrics to identify gaps and opportunities for process improvement.
• Refine and document SOPs to ensure global consistency and readiness.

🎯 Requirements

• 3+ years in customer support or user operations in B2B SaaS/tech.
• 1+ years leading or mentoring in fast-paced, high-volume support.
• Ambitious, eager to be an early hire in a fast-growing company.
• Proven ability to drive team performance via coaching and clear communication.
• Strong organizational and prioritization skills; creates structure.
• Data-driven with experience using metrics to inform decisions.

🎁 Benefits

• Strong product adoption with leading financial institutions.
• Extraordinary team of sharp AI and finance professionals.
• Real ownership and impactful scope in a growing company.
• Frontier AI work at scale with real-world impact.