PU
PurpleRain

Customer Support Quality Manager

Fully Remote
Customer Support
Added
2 days ago
Location
Type
Part time
Salary
Salary not provided
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Related skills

customer support saas training email knowledge base

📋 Description

  • Manage a team of customer support executives
  • Train them in best practices
  • Ensure all tickets meet SLA
  • Develop new training modules
  • Use online software to answer questions via email and chat
  • Solve problems creatively

🎯 Requirements

  • Excellent written communication skills
  • Strong sense of empathy
  • Experience with web-based customer support tools
  • Humor is a plus
  • Experience with SaaS
  • 3+ years in customer support

🎁 Benefits

  • Remote position
  • Expected hourly rate
  • Hours per week available
  • Timezone and availability schedule
  • How soon you can get started
  • Any additional skills to know about
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