Monitor support chats and emails to ensure policy compliance
Document and provide feedback according to QA standards
Collaborate with the support team to establish best practices and goals
Create, compile, and present regular reports on key quality metrics
Develop detailed reports on agent performance, customer feedback, and quality trends
Determine areas of improvement on each observed conversation with an action plan

🎯 Requirements

Advanced or upper-intermediate English (verbal/written)
Fluent in Spanish
1+ year in customer service or QA/specialist role
Strong data analysis and insight generation
Experience creating reports/dashboards with Excel/Sheets/PowerPoint

🎁 Benefits

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (gym, dental, psychology services)
Performance-Driven Rewards
Dynamic Work Environment

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot