Customer Support Representative

📋 Description

• Answer customer messages by email, chat, and phone quickly and kindly
• Solve common questions: billing, account status, how things work, document requests
• Escalate bigger issues with clear notes so customers never repeat themselves
• Handle urgent problems fast: alert the right team and keep customers updated
• Always tell the customer what happens next and when
• Keep clear notes on every conversation

🎯 Requirements

• Excellent written English; warm, clear, and fast communication to customers
• 2+ years in customer support, customer service, virtual assistance, or BPO
• Comfortable working US hours, including evenings and weekends
• Calm and clear under pressure when busy
• Organized; juggle many conversations without dropping any
• Comfortable learning new support tools and chat tools
• Reliable home internet, quiet workspace, and a backup internet plan

🎁 Benefits

• Experience using a helpdesk or ticketing tool: Freshdesk, Zendesk, HubSpot, Intercom
• Background in staffing, recruiting, or virtual assistants
• Schedule: Pacific Time / Eastern Time