Customer Support Representative

📋 Description

• Assist players with payment and purchase issues across channels.
• Provide support in English and Russian, ensuring players feel heard.
• Collaborate with game developers and internal teams to resolve issues.
• Handle multilingual requests and troubleshoot problems.
• Monitor system performance and escalate technical issues.
• Work in a team and provide timely updates on support cases.

🎯 Requirements

• Fluent in English and Russian (spoken and written).
• Problem-solver who loves helping people and delivering great service.
• Willing to work a 2x2 schedule with night shifts.
• Strong multitasking and ability to absorb large amounts of information.
• Able to explain complex concepts clearly to users and teammates.
• Fresh graduates welcome with the right attitude.

🎁 Benefits

• New Mac laptop and equipment for efficient work.
• Google Workspace, Atlassian, Jira, Slack access.
• Paid training and attendance at conferences.
• Opportunities for growth within the company.
• Flexible working arrangements.
• Health and dental insurance; no dress code.