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4 days ago
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📋 Description

  • Answer customer messages by email, chat, and phone promptly.
  • Resolve common questions: billing, status, how-tos, requests.
  • Escalate issues with clear notes to avoid repeats.
  • Escalate urgent problems and keep customers updated.
  • Explain next steps and timelines to customers.
  • Keep clear notes on every conversation.

🎯 Requirements

  • Excellent written English, warm and fast responses.
  • 2+ years in customer support or related roles.
  • Able to work US hours, some evenings/weekends.
  • Calm and clear under pressure.
  • Organized; handle many conversations without dropping.
  • Eager to learn new support tools.
  • Reliable home internet, quiet workspace, backup plan.

🎁 Benefits

  • Nice to have: Experience with Freshdesk, Zendesk, HubSpot or Intercom.
  • Nice to have: Background in staffing, recruiting, or virtual assistants.
  • Schedule: Pacific Time / Eastern Time.
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