Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and
Provide exceptional customer support for our global clients
Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
Drive high levels of customer satisfaction
Identify, test, and call out technical issues
Collaborate closely with all parts of the organization, including product management, engineering

🎯 Requirements

Bachelor's degree or at least 2 years of relevant work experience
Ability to interact and communicate professionally and confidently with a diverse customer base
Customer support/call center experience, preferably in the Enterprise SAAS space
Excellent computer and data analytics skills
HTML, CSS and API knowledge is a must
Motivated self-starter capable of taking initiative, handling objections, and negotiating tough

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