Customer Support Representative

📋 Description

• Manage a high volume of inbound and outbound customer and pizzeria calls
• Provide customers and partners with world class support
• Respond to and create emails for our customer calls based on provided templates
• Provide accurate Slice information to customers and pizzerias as requested
• Appropriately reply to all customer questions and complaints in a timely manner
• Make decisions on when orders should be refunded or the customer should be provided with a promo

🎯 Requirements

• Excellent verbal and written English (minimum B2 level)
• Collaborate effectively with team members to solve problems
• Eager to learn and grow in a fast-paced environment by constantly learning new processes
• Maintain high knowledge of the product and all nuances attached
• Outstanding communication skills and team-player attitude
• Friendly, energetic and light hearted mindset

🎁 Benefits

• Paid training from day one
• Career growth that's real - clear paths to grow within your team and across the organization
• Learning & Development program
• Referral program
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments