Customer Support Representative

📋 Description

• Respond to telecom plan and service inquiries
• Assist clients with telecom products and issues
• Review accounts and assess customer needs
• Provide information about products, services, and current promotions
• Refer clients to specialists when needed
• Resolve complaints and propose solutions

🎯 Requirements

• High school diploma or equivalent
• 1–3 years in customer support with ticketing systems
• Experience opening support tickets and resolving issues by phone
• Proficient with Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint
• Fluent in English and French (spoken and written)
• Telecommunications product knowledge is a plus

🎁 Benefits

• Computer equipment provided
• Dynamic work environment and great team
• Paid training and quick onboarding
• Two weeks vacation
• RRSP program available after 6 months
• Paid holidays