Customer Support Representative

📋 Description

• Deliver friendly phone, email, and chat support.
• Guide customers through product features and troubleshooting.
• Collaborate with Product, Success, and Engineering to resolve issues.
• Build trust with empathy, clear communication, and humor.
• Become a Skimmer expert and explain why it matters to pros.
• Help thousands of businesses operate more efficiently.

🎯 Requirements

• Clear, confident, and friendly communication.
• Experience in customer support, technical support, or billing.
• Strong multitasking and prioritization; stay calm under pressure.
• Tech-savvy; quick to learn new tools and help others.
• Availability to work Mon-Fri, 9:30am-6:00PM CDT.

🎁 Benefits

• Competitive base pay + bonus potential
• Medical, dental, and vision plans; premiums covered
• 401(k) with company match
• Flexible PTO; minimum 10 days per year
• 12 weeks parental leave for birthing parent; 6 weeks for partner
• Remote work friendly