Customer Support Representative

📋 Description

• Lead demos and onboarding calls
• Provide real-time support and troubleshooting across phone, chat, and video
• Tailor communication to meet customers where they are
• Attend conferences and trade shows

🎯 Requirements

• Fast-learning environment
• Excellent work and attention to quality
• Comfortable with live video calls and building real-time relationships
• Adaptable to fast-paced, changing environment
• Curious and asks great questions
• Open to coaching and feedback

🎁 Benefits

• Private healthcare, fully covered (Medical, dental, vision via Bupa for you and dependants)
• Income protection: 75% of salary covered (up to £100,000) for long-term illness/injury
• Life insurance: 4x annual salary up to age 65
• Holiday allowance: 20 days + bank holidays + birthday off + 3 additional paid days over Christmas
• Jane’s Stock Option Plan (JSOP)
• Remote work with in-person co-working days every 2-3 months