Manage high-volume inquiries via email, live chat, and tickets.
Resolve issues and own customer requests from initial contact to final resolution.
Coordinate with Operations, Logistics, Fulfillment, and Customer Experience teams.
Maintain complete, detailed ticket documentation and SLA adherence.
Communicate clearly and professionally in English with business clients.
Support order processing, account updates, and client onboarding.

🎯 Requirements

3+ years in Customer Support or similar role.
Experience with CRM platforms: HubSpot, Salesforce, Zoho, Microsoft Dynamics, Odoo.
Experience with ticketing platforms: Zendesk, Intercom, Freshdesk, Jira Service Management.
Strong written and verbal English communication.
Live chat experience.
Proficiency with Google Workspace, Slack, Microsoft Office.
Ability to work independently in a fully remote environment.

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