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6 days ago
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📋 Description

  • Support customers via email for Lone Wolf Back Office; phone/chat secondary.
  • Log support sessions and customer issues in the ticketing system.
  • Manage your own case workload and backlog; triage as needed.
  • Collaborate with peers to troubleshoot issues and share product knowledge.
  • Diagnose, test, and resolve customer software issues using product knowledge.
  • Answer questions promptly with excellent email and phone etiquette.

🎯 Requirements

  • 2-3 years experience using or supporting Back Office.
  • 2-3 years in customer support.
  • Accounting knowledge is ideal.
  • Experience with Salesforce, Zendesk, Intercom or similar ticketing system.
  • Knowledge of Remote Desktop is an asset.
  • Chat support experience is a plus.
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