Customer Support Representative (Costa Rica) - Mandarin Speaking

📋 Description

• Deliver a hospitality-driven, empathetic call and message tone that reflects Owner's standards for
• Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as
• Effectively manage multiple concurrent conversations and tasks, maintaining strong organization
• Take ownership of complex or high-priority issues, using structured problem-solving, sound
• Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and
• Document customer interactions clearly and thoroughly in Salesforce to ensure continuity

🎯 Requirements

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology
• Proven success in a high-volume, fast-paced support role with clear performance expectations
• Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both
• Experience handling escalations and complex customer issues with professionalism, empathy, and
• Demonstrated ability to support teammates through mentoring, training, or serving as a
• Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony

🎁 Benefits

• Comprehensive health coverage
• Remote work flexibility
• Work-from-home stipend
• Unlimited paid time off (PTO)
• Extra perks and fun benefits
• Paid training period (4-6 weeks)