Customer Support Representative (Costa Rica) - September 8th

📋 Description

• Deliver hospitality-driven, empathetic support in calls and messages
• Manage high-volume inbound calls, chats, and emails with accuracy
• Take ownership of complex/high-priority issues to drive resolution
• Meet or exceed 90%+ customer satisfaction while maintaining quality
• Document interactions in Salesforce for continuity and visibility
• Collaborate with teammates in Slack to provide high-quality support

🎯 Requirements

• 3-5+ years in customer support in B2B SaaS/tech/e-commerce
• Proven success in high-volume, fast-paced support
• Fluent in Spanish and English (C1/C2)
• Experience handling escalations with professionalism and empathy
• Experience in a CRM (Salesforce preferred) and telephony tools
• Strong organizational skills to manage multiple active cases

🎁 Benefits

• Comprehensive health coverage
• Remote work and WFH stipend
• Unlimited PTO and other perks