Customer Support Representative (CSR I) Apprentice

📋 Description

• Respond to customer queries through chat, email, Zoom, and phone calls, providing clear, timely
• Troubleshoot common product issues, configuration challenges, and technical questions, guiding
• Escalate complex or unresolved technical issues to the appropriate teams, ensuring that relevant
• Deliver an excellent customer experience through professional, empathetic, and customer-focused
• Participate in hands-on training to develop product knowledge, technical troubleshooting
• Collaborate with team leads and colleagues to strengthen product expertise, share knowledge, and

🎯 Requirements

• Recent graduate or aspiring professional interested in starting a career in technical customer
• Strong written and verbal English communication skills, with the ability to explain information
• Basic technical aptitude and a genuine interest in SaaS products, software applications, and
• Good analytical and problem-solving skills, with the ability to investigate issues and identify
• Customer-first mindset, patience, and empathy when handling questions, concerns, or challenging
• Willingness to learn new products, tools, processes, and technologies in a fast-paced environment.

🎁 Benefits

• Monthly stipend: ₹32,000 during the 12-month apprenticeship.
• Remote work: Work remotely from India.
• Structured learning: Gain practical experience in customer support, technical troubleshooting, and
• Mentorship: Receive guidance and coaching from experienced customer support professionals and team
• Hands-on training: Develop product knowledge and learn customer support tools, workflows, and
• Career development: Build transferable technical, communication, and problem-solving skills that