Provide support for brokerage customers using Back Office; email primary, phone/chat secondary.
Log support sessions and customer challenges in the ticketing system.
Monitor and manage your case workload and backlog; prioritize and triage as needed.
Collaborate with peers to troubleshoot, resolve issues, and share product knowledge.
Diagnose and resolve customer software challenges using interpersonal skills.
Work with broker accounts, applying Lone Wolf Foundation knowledge to support account-level needs.

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