Customer Support Representative (English + German or French)

📋 Description

• Provide exceptional customer support via chats & emails (90%) and calls (10%)
• Maintain a customer satisfaction score of 90%+ by delivering prompt, empathetic, and effective
• Proactively stay informed about product updates and process changes
• Ensure strict confidentiality of client information following the company's security policy
• Collaborate with Engineering and Product teams to escalate and resolve complex customer issues
• Support internal teams (Accounting, Customer Success, etc.) by completing assigned tasks

🎯 Requirements

• 2+ years of proven experience in a remote Customer Support role
• Advanced in English (C1) with exceptional verbal and written communication skills
• Upper-Intermediate French or German (B2)
• Strong analytical and problem-solving skills, with a meticulous attention to detail
• Demonstrated ability to take ownership of tasks and work independently
• Strong customer-centric mindset

🎁 Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools