Customer Support Representative (financial background)

📋 Description

• Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate
• Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds
• Support and monitor high-value transactions and money movements, including seven-figure sums, with
• Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to
• Reconcile transaction records and verify payment details to make sure customer accounts are
• Document all interactions, resolutions, and recurring issues thoroughly in the support system.

🎯 Requirements

• Proven customer support experience within financial services, fintech, banking, or payments.
• Demonstrated experience handling large money movements, including seven-figure transactions, with a
• Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account
• Excellent attention to detail and sound judgment when handling sensitive financial information.
• Proficient written and verbal English communication skills.
• Comfortable working with ticketing systems, CRMs, and internal financial tools.

🎁 Benefits

• Join Hire Hangar and work with fast-growing global companies while building a long-term career.
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.