Customer Support Representative (LatAm, Remote)

📋 Description

• Run onboarding calls with new customers
• Translate ops into AI configurations
• Identify gaps or unclear workflows live
• Ensure customers go live quickly and confidently
• Handle inbound support calls, texts, and emails
• Escalate to engineering clearly and implement solutions

🎯 Requirements

• Fluency in English (C1/C2) with strong written and verbal skills
• 2–5+ years in customer support, onboarding, or high-touch SaaS
• Experience handling escalations with professionalism and empathy
• Strong conversational ability (moderately extroverted)
• Quick thinker—don’t default to “let me check on that”
• Calm, respectful, solution-oriented under pressure

🎁 Benefits

• Competitive salary + meaningful equity
• A real product with real usage and growing revenue
• Strong in-person culture, fast feedback loops, and zero bureaucracy
• A small team that feels like a founding team
• Full health, dental, vision, 401k, life insurance, and unlimited PTO
• Tools budget, coffee budget, whatever-you-need-to-be-great budget