Customer Support Representative (M-F/Night Shift)

📋 Description

• Troubleshoot hardware, software, and networking issues; identify root causes
• Communicate clearly to ensure positive and productive interactions
• Document interactions, issues, and resolutions accurately
• Provide and update systems; manage multiple requests fast
• Own the outcome from start to finish; meet daily metrics
• Leverage AI tools like ChatGPT or Copilot to improve responses

🎯 Requirements

• 2+ years of customer service experience, preferably in technical support or help desk
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written)
• Ability to work remotely in Ukraine and align with US business hours (12:00pm-4:00am Mon-Fri)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

🎁 Benefits

• Comprehensive medical coverage and dental care
• Life, disability, traumatic injuries and critical diseases insurance
• PTO, paid sick leave, parental leave and paid holidays
• Employee Assistance Program and wellness initiatives
• Ongoing learning and career development opportunities