Deliver hospitality-driven, empathetic support across inbound phone calls, chats, and emails
Manage multiple concurrent conversations and tasks with strong organization
Take ownership of complex or high-priority issues and drive resolution
Meet or exceed 90%+ customer satisfaction score
Document interactions in Salesforce clearly
Collaborate with teammates in Slack

🎯 Requirements

3-5+ years of customer support or customer service experience, ideally in B2B SaaS, technology
Proven success in high-volume, fast-paced support role
Fluency in English (C1/C2)
Experience handling escalations with professionalism and empathy
Ability to mentor or serve as subject-matter expert
Experience with CRM (Salesforce preferred) and telephony systems (Intercom, TalkDesk)

🎁 Benefits

Estimated yearly compensation: local equivalent to $12-16K USD
Remote-first global company
Opportunity to work in a fast-growing AI-native company

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