Customer Support Representative (Remote, Project Based)

📋 Description

• Respond to incoming customer support requests during overnight PST hours.
• Provide Tier 1 support to Parkade users.
• Identify the root cause of straightforward customer issues and provide clear next steps.
• Help users troubleshoot and complete actions they cannot perform themselves in the app.
• Gather relevant information and, when needed, reproduce issues to better understand the problem.
• Handle routine administrative requests that require internal team assistance.

🎯 Requirements

• Previous experience in customer support, customer service, help desk, or a similar role.
• Strong written and verbal English communication skills.
• Strong active listening, critical thinking, and problem-solving skills.
• Comfortable troubleshooting straightforward user issues.
• Able to distinguish between issues that can be resolved independently and those requiring
• Able to follow processes while exercising good judgment when handling customer issues.

🎁 Benefits

• Fully remote work environment.
• Professional growth and development opportunities.
• High-impact role with meaningful ownership and responsibility.