Customer Support Representative (South Africa, Remote)

📋 Description

• Run onboarding calls with new customers
• Translate business operations into AI configurations
• Identify gaps or unclear workflows and clarify live
• Ensure customers go live quickly and confidently
• Handle inbound support calls, texts, and emails

🎯 Requirements

• Fluency in English (C1/C2)
• 2–5+ years in customer support, onboarding or high-touch SaaS
• Experience handling escalations with professionalism and empathy
• Strong conversational ability
• Quick thinker — you don’t default to “let me check on that”
• Comfortable with ambiguity and able to gather context

🎁 Benefits

• Competitive salary + meaningful equity
• Real product with real usage and growing revenue
• Strong in-person culture, fast feedback loops, and zero bureaucracy
• A small team that feels like a founding team
• Full health, dental, vision, 401k, life insurance, and unlimited PTO
• Tools budget and coffee budget to help you excel