Customer Support & Sales Agent ( Fiber Arts Specialist)| E-commerce | Remote

📋 Description

• Deliver friendly and solution-oriented support via phone, chat, and email
• Conduct structured phone interviews to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities
• Resolve customer issues with care and follow-through
• Record feedback and flag trends to improve our services
• Maintain a professional tone across all communications

🎯 Requirements

• Fluent or near-native English with clear, warm communication
• Hands-on experience with quilting, crochet, knitting; discuss patterns/materials
• Proven background in phone-based customer support and upselling
• Strong emotional intelligence and active listening
• Able to work independently with a steady daily workload
• Reliable computer and high-speed internet

🎁 Benefits

• Full flexibility with a fully remote schedule
• Complimentary gym memberships and outdoor adventures
• Personal development budget for growth
• Generous paid time off including parental leave
• Budget for your home office setup
• Strong company culture and supportive team