Customer Support & Sales Agent (Quilting Specialist)

📋 Description

• Deliver friendly, solution-oriented support via phone, chat, and email
• Conduct structured phone interviews with potential customers to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities
• Resolve customer issues with calmness, care, and follow-through
• Record feedback and flag trends to help the team improve our services
• Maintain a professional tone that reflects our brand values across channels

🎯 Requirements

• Fluent or near-native spoken English
• Hands-on quilting experience
• Proven background in phone-based customer support and/or upselling
• Strong emotional intelligence, active listening, and the ability to build trust quickly
• Comfortable working independently and managing a steady daily workload
• Reliable computer and high-speed internet connection

🎁 Benefits

• Full flexibility with your schedule in a fully remote setting
• Complimentary gym memberships and company-sponsored outdoor adventures for your strength
• A personal development budget is at your disposal for your personal and professional growth
• Generous paid time off, including parental leave and vacation days
• A budget for your home office setup
• Strong company culture and a network of unique individuals that celebrate you