Customer Support (Season Contractor)

📋 Description

• Own customer inquiries via clear, empathetic written communication.
• Investigate complex product, wallet, exchange, and tax-reporting issues.
• Work through unfamiliar problems and communicate next steps.
• Partner with Support, Product, and Engineering teams.
• Meet service-level, quality, and customer-satisfaction targets.
• Document recurring issues and recommend workflow improvements.

🎯 Requirements

• 3+ years in customer support, with technical support exposure.
• Extensive understanding of crypto and related customer issues.
• Clear, empathetic written communication skills.
• Creative problem solving in ambiguous environments.
• Dependable ownership and follow-through.
• Experience with Zendesk or similar ticketing tools.

🎁 Benefits

• Awesome benefits package.
• Fully distributed team.
• Opportunity to work with leading crypto partners.