Customer Support Specialist 1

📋 Description

• Deliver top-tier customer service for Lending Compliance software products, ensuring timely and
• Thoroughly document all client interactions in the Help Desk tracking system (Salesforce); escalate
• Maintain a working knowledge of Ncontracts product usage within designated operating systems
• Act as liaison between clients and third-party vendors to determine and document specifications
• Review compliance rulesets to ensure Ncontracts products operate within acceptable regulatory
• Liaise with the Development team to ensure proper implementation of established compliance policies

🎯 Requirements

• 3+ years of experience in software support or a banking/financial institution environment
• Knowledge of mortgage compliance and regulatory environments, including HMDA, CRA, Fair Lending
• High level of proficiency in the installation, use, and troubleshooting of software systems
• Excellent written and verbal communication skills
• Undergraduate degree preferred, or equivalent combination of education and experience
• Salesforce experience, especially Service Cloud (preferred)

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance