Customer Support Specialist 1 - Contractor

📋 Description

• Deliver top-tier customer service for clients across Lending Compliance software products, ensuring
• Document all client interactions in the Help Desk system (Salesforce); escalate complex issues as
• Maintain working knowledge of product usage across operating systems, networks, hardware
• Liaise with clients and third-party vendors to determine specifications; use tools to create
• Review compliance rulesets to ensure products operate within regulatory standards
• Liaise with Development to implement established compliance policies

🎯 Requirements

• 3+ years of experience in software support or a banking/financial institution environment
• Knowledge of mortgage compliance and regulatory environments (HMDA, CRA, Fair Lending)
• High level of proficiency in installation, use, and troubleshooting of software systems
• Excellent written and verbal communication skills
• Undergraduate degree preferred, or equivalent combination of education and experience
• Salesforce experience, especially Service Cloud (preferred)

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan meeting state/local leave laws
• 11 paid holidays
• Community and social events to stay connected
• Mental Health Benefits
• Medical, Dental and Vision insurance