Customer Support Specialist

📋 Description

• Provide daily user support via Zendesk.
• Deliver personalized support meeting KPI targets.
• Respond to Google Play reviews and social comments.
• Create weekly reports on tickets and social sentiment.
• Troubleshoot technical issues with back-end tools.
• Escalate issues and user feedback to the dev team.

🎯 Requirements

• 1-3 years experience in apps, mobile games, or similar support.
• Strong problem solving and interpreting data.
• Ability to use multiple tools and platforms in parallel confidently.
• Self-motivated, autonomous, and able to meet deadlines.
• Effective people skills and empathy; strong written English.
• Experience with Zendesk or Amazon DynamoDB is a plus.

🎁 Benefits

• Generous Insurance Plan
• 4 weeks vacation per year
• Personal/Sick days
• RRSP with 100% Employer Matching
• Annual Fitness Allocation
• Monthly Public Transit or Home Internet Allocation