Customer Support Specialist

📋 Description

• Triage, prioritize, and resolve incoming support tickets and phone calls from customers, utilizing
• Communicate in a responsive and empathetic manner with our customers, ensuring requests are
• Categorize support requests and customer feedback to help surface larger themes and areas for
• Become a subject matter expert of the House Rx pharmacy management system and workflows in order to

🎯 Requirements

• 3+ years experience with Specialty Pharmacy Operations or similar. Experience with House Rx
• Comfortable navigating pharmacy management and EMR systems and learning new technology quickly.
• Positive and collaborative problem-solver with a passion for working with customers to improve
• Clear communicator (verbal and written) who is able to build a positive rapport with customers and
• Well organized under pressure and able to effectively prioritize requests that may fluctuate
• Maintain a calm, empathetic and solutions-oriented approach when stressful situations arise.

🎁 Benefits

• Expected full-time base salary starting at $63,000
• Equity, paid time off and benefits included in compensation packages