Customer Support Specialist

📋 Description

• Handle chat/email customer queries; ensure timely resolution and SLAs.
• Diagnose root causes with clients; provide clear workarounds.
• Identify process optimizations and automation to improve efficiency.
• Collaborate with Customer Support Managers to scale support.
• Coordinate with Product, Engineering, Sales and Post-Sales for visibility.

🎯 Requirements

• 1+ years in customer support or user operations in a B2B SaaS/tech environment.
• Ambitious; early hire at a fast-growing company; first Rogo APAC employee.
• Exceptional organizational and prioritization skills in ambiguous, high-volume queues.
• Excellent verbal and written communication with a keen eye for detail.
• Analytical mindset with experience using data to inform operational decisions.
• Passion for delivering a best-in-class customer experience and operational excellence.

🎁 Benefits

• Strong product adoption with leading financial institutions; big upside.
• Extraordinary team; work with sharp AI and finance professionals.
• One-of-a-kind problem: bring AI to Wall Street at scale.
• Real ownership: own real surface area and impact.
• Always at the frontier: work on cutting-edge models and products you can trust.