Customer Support Specialist

📋 Description

• Provide exceptional customer support using industry best practices.
• Collaborate with the CX team on project-based tasks within deadlines.
• Set and manage customer expectations per SLAs.
• Deliver timely solutions and escalate when needed to senior teammates.
• Maintain strong knowledge of QGenda solutions.
• Track time, cases, and projects in designated systems.

🎯 Requirements

• Excellent case management and time management skills.
• Strong written and verbal communication abilities.
• Detail-oriented with high accuracy and timeliness.
• HS Diploma or GED; associates/bachelors preferred.
• Follow QGenda/CX policies and protocols.
• Optional: programming or prior tech support experience.

🎁 Benefits

• Fully company-paid medical, dental and vision insurance.
• Generous PTO and work-life balance.
• Paid parental leave for birth or adoption.
• 401(k) with company match.
• Hybrid or remote options where applicable.
• Costco membership, cell stipend and commuter benefits.