Customer Support Specialist

📋 Description

• Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and
• Respond promptly and professionally to customer inquiries through phone, email, and other
• Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.
• Build and maintain a strong working relationship with the client stakeholders and internal
• Proactively communicate potential issues before they impact the customer.
• Monitor shipments throughout the transportation lifecycle to ensure timely execution.

🎯 Requirements

• 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or
• Experience supporting customers in a fast-paced operational environment preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on open issues.
• Strong problem-solving skills and sound judgment.

🎁 Benefits

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
• Company-paid life insurance and short- and long-term disability coverage
• Flexible spending accounts and dependent care savings options
• Employee Assistance Program with confidential counseling, legal, and financial resources
• Wellness programs and benefit advocacy support