Respond to and resolve customer queries across email, chat, and Twitter.
Escalate advanced queries to internal channels.
Continuously improve knowledge of Paddle products to handle more complex queries.
Gather feedback, report issues, propose process improvements, and join team meetings.

🎯 Requirements

Experience in customer support or a customer-centric role, or eagerness to start.
Proficient English speaker.
Remote work and time-zone communication across GMT, AEST, EST, PHT.
Enjoy helping people and empowering customers.
Share experiences to build skills and learn from others.
Continuously seek to improve and grow.

🎁 Benefits

Remote-friendly with hubs and a digital-first culture.
Unlimited holidays and 4 months paid family leave.
Learning fund and ongoing internal/external training.

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