Oversee day-to-day customer support and coordinate issue resolution across teams
Build strong relationships with key customer stakeholders
Monitor, prioritize, assign, and manage customer-facing service desk tickets
Respond to customer inquiries and complaints
Escalate complex issues to Engineering, Product, and other teams
Coordinate with global Customer Support team for smooth handoffs

🎯 Requirements

2-3 years of experience in customer-facing technical support or service desk operations
Experience supporting international B2B customers
Fluency in written and spoken English
Working knowledge of third-party SaaS applications
Hands-on experience with Jira, Zendesk, and AI assistants such as Claude
Ability to explain technical concepts to non-technical audiences

🎁 Benefits

Remote work from Brazil
Work-life balance
International collaboration
Meaningful customer impact
Professional development
Continuous learning

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