Resolve inbound customer care issues via online chat, email, and phone including resolving payment
Assist renters in finding suitable spaces from existing inventory
Coordinate with hosts to resolve pending, canceled, and declined renter reservations
Optimize storage supply to maintain an accurate and high-quality inventory including personally
Understand and communicate platform functionality and processes to customers
Help shape the culture of Neighbor and the Customer Success organization

🎯 Requirements

Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth
Ability to work without significant oversight in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and able to talk to customers in a concise, Neighborly manner
Possess a professional and helpful attitude with excellent English communication skills (verbal and

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