Answer user questions over chat, email, and phone
Handle user account requests, including application processing, card disputes, missing payments
Teach customers how to use our product, and translate user confusion into product suggestions
Identify the systemic flaws that lead to user problems
Work with our engineering team to find and squash bugs
Communicate our users' needs to our partner banks and work with them to improve their products and

🎯 Requirements

2+ years of experience in a Customer Experience / Customer Support role
Consistently exercise empathy
Always seek to answer the question behind the question
Understand how to translate complex terminology into clear, human user communication
Enjoy thinking about how to automate as much of your job as possible
Keep a clean, ordered inbox

🎁 Benefits

Base salary
Equity (stock options/RSUs)
Benefits

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