Customer Support Specialist

📋 Description

• Work closely with customers via phone, email, and live chat to enhance their experience.
• Troubleshoot issues and explain product and service features that meet the customer’s needs.
• Resolve complex customer inquiries using various customer support tools and product knowledge.
• Build sustainable relationships through open and interactive communication.
• Collaborate with your team to devise new strategies to surprise and delight our customers.
• Coordinate with your team to ensure support coverage during all business hours.

🎯 Requirements

• A passion for customer satisfaction and a naturally engaging personality.
• Ability to multi-task and manage all customer service platforms.
• Exceptional verbal and written communication skills.
• Strong organizational skills and the ability to manage information from various sources simultaneously.
• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
• Experience with Gladly and other SaaS productivity tools would be a bonus.

🎁 Benefits

• Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
• Flexible PTO and competitive pay, because work-life balance matters.
• RRSP/401k match and stock options to invest in your future.
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high-quality wellness products.
• Continuous learning opportunities to grow your skills and career.