Customer Support Specialist

📋 Description

• Talking directly with farmers through chat, email, and phone - understanding what’s happening on
• Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter
• Spotting patterns and raising insights that help us improve how Halter works for farmers and animals
• Working closely with our field, onboarding, and product teams to make sure every customer
• Taking ownership from start to finish - following up, keeping farmers in the loop, and making sure
• Owning your performance metrics, including response times, satisfaction scores, and quality of

🎯 Requirements

• You care deeply about creating better outcomes for farmers and their animals
• You’re curious - you don’t stop at the first answer, you dig deeper to understand why
• You bring calm to chaos and stay steady under pressure
• You bring energy and joy to your work, and you like being part of a tight team that has each
• You build strong relationships - with farmers, teammates, and the teams you work alongside
• You take ownership. If something needs doing, you do it

🎁 Benefits

• Work that genuinely matters. Every now and again a company comes along that transforms an entire
• Spectacular people solving hard problems. Our culture is designed for talented people to do work
• You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to
• This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the