Handle customer technical support cases, investigate and resolve issues, escalate when needed.
Communicate with developers, analysts, QA, and engineers to gain FinTech knowledge.
Create, review, and maintain tutorials for charting applications usage.
Document common support procedures for future reference.
Test data integration into new applications and report issues promptly.

🎯 Requirements

High level of communication and soft skills
English – C1, both spoken and written
High-stress tolerance
Diligence and ability to respond promptly to tickets/chats
Ability to work in an environment with changing context
Strong analytical and problem-solving skills

🎁 Benefits

Exposure to FinTech and complex trading systems
Education and training in FinTech
Opportunity to develop technical skills
Friendly team and supportive environment

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